Job Title: Technology Services Technician

Reports to:Supervisor Information Services
Typical Schedule:245 days/8 hours
Bargaining Unit:USEP SRP

 

FLSA:Non-Exempt
Job Code:5107
Salary Schedule:SRP S12

JOB GOAL

Responsible for the installation, repair, and maintenance of information systems hardware, software, and applications of technology equipment and related systems.

ESSENTIAL DUTIES & RESPONSIBILITIES

The following statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These statements are not intended to be construed as an exhaustive list of all duties and responsibilities required of those in this position.
  1. Provide district wide repair of computer hardware technology equipment and related systems, including, but not limited to, audiovisual and television.
  2. Conduct regularly scheduled preventative maintenance of technology equipment and related systems with documentation. 
  3. Maintain detailed and accurate records of parts, supplies, materials, and personnel time used to repair and provide preventative maintenance services on technology equipment and related systems to ensure compliance with vendor and District standards.
  4. Conduct continuous maintenance of current inventory of replacement parts, tools, and other technology services related equipment.
  5. Install, update, upgrade, configure, and troubleshoot hardware and software on all District technology equipment.
  6. Stay abreast with technologies in computer networks, hardware, software, and telecommunications by attending district workshops, meetings, and training sessions.
  7. Schedule site visits to perform minor maintenance on computers and printers.
  8. Diagnose, track, and troubleshoot hardware and software problems through diagnostic testing while initiating problem-solving methods when necessary.
  9. Assist with large-scale implementation of new technologies.
  10. Perform other duties as assigned.

MINIMUM REQUIREMENTS

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty successfully. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS & ABILITIES

  • Demonstrated proficiency in computer/electronic device hardware and software
  • Knowledge of Windows, Mac, and iOS software and applications
  • Ability to work as a team to accomplish shared goals and objectives
  • Ability to effectively engage in the problem-solving process.
  • Ability to communicate effectively with a variety of audiences, orally and in writing, including electronic media
  • Excellent time management skills and ability to organize, prioritize, manage, and carry out duties efficiently and within established timeframes
  • Operating knowledge of computer programs, including email, word processing, spreadsheets, and databases.

EDUCATION, TRAINING & EXPERIENCE

  • High School Diploma or General Education Degree from an accredited institution
  • OR
  • Any equivalent combination of education and experience which provides the required knowledge, skills, and abilities to perform the essential duties and responsibilities of the position

CERTIFICATES, LICENSES & REGISTRATIONS

  • Valid Florida driver license

PREFERRED QUALIFICATIONS

  • Associate degree from an accredited institution in Information Technology, Computer Science, or related field
  • Advanced training in electronic services for technology equipment and systems
  • Satisfactory completion of a technical training program in electronic equipment repair.
  • Two years of experience in technology equipment repair or troubleshooting
  • Two years of experience troubleshooting Mac OS, Windows OS, and IOS
  • Training/certifications in Apple/Windows systems and applications, networking, and equipment

SUPERVISORY RESPONSIBILITY

None

PHYSICAL REQUIREMENTS

Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently and/or up to 10 pounds of force constantly to move objects.

PHYSICAL ACTIVITY

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is required to sit, talk, and hear; stand and walk; use hands to finger, handle, or feel; reach with hands and arms. The employee occasionally lifts and/or moves up to 50 pounds. Specific vision ability required by this job includes close vision, distance vision, and the ability to adjust focus.

WORKING CONDITIONS

Indoors and Outdoors: The worker is subject to both environmental conditions. Activities occur inside and outside.

Cold: The worker is subject to extreme cold. Temperatures are below 32 degrees for periods of more than one hour.

Heat: The worker is subject to extreme heat. Temperatures are above 100 degrees for periods of more than one hour.

Noise: The worker is subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above the ambient noise level.

Hazards: The worker is subject to hazards. This includes a variety of physical conditions, such as proximity to moving mechanical parts, electrical current, working on scaffolding and high places and exposure to high heat or chemicals.

MACHINES, TOOLS, EQUIPMENT

General electronic diagnostic tools and hand tools including, but not limited to, precision screwdrivers, pliers, and general office equipment, including personal computers, fax machines, copiers, telephones, etc.

TERMS OF EMPLOYMENT

Salary and benefits shall be paid consistent with the District’s approved compensation plan. Length of the work year and hours of employment shall be established by the District.

Performance of the job will be evaluated in accordance with provisions of the School Board’s policy on evaluation of personnel.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Pasco County Schools will provide reasonable accommodations to qualified individuals with disabilities to allow them to perform the essential functions of the job when such individuals request an accommodation.

Technology Services Technician;   EST: December 17, 2014;   REV: March 2, 2021;   Board Approved: March 2, 2021