Job Title: Business Support Specialist

Reports to:Manager, IT
Typical Schedule:245 /7.5 hours
Bargaining Unit:USEP INS

 

FLSA:Non-Exempt
Job Code:5166
Salary Schedule:63N

JOB GOAL

Responsible for working collaboratively with all departments in preparing and submitting detailed documentation of procedures and supporting the needs of end users by providing telephone assistance, processing support, and training on the operation and use of all application software and workstation hardware.

ESSENTIAL DUTIES & RESPONSIBILITIES

The following statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These statements are not intended to be construed as an exhaustive list of all duties and responsibilities required of those in this position.
  1. Coordinate the effective resolution of and troubleshoot end user requests for support or service, utilizing technical staff as needed.
  2. Provide for continuous support of end user daily processing and reporting requirements by coordinating and scheduling required central site processing support.
  3. Provide technical assistance and training to end users, and programming and operations personnel.
  4. Provide telephone support to users via the District’s help desk system.
  5. Coordinate and conduct group and individual training classes throughout the district in the use of application software and hardware operations.
  6. Coordinate and schedule trainings and/or meetings as needed, including district-wide meetings for data entry personnel and administrative staff and specialists as they relate to FTE processing, end of year processing, new-year transitions, and new applications.
  7. Document workflows and application systems procedures for distribution to end user staff.
  8. Design forms and specifications for reports and procedures.
  9. Maintain records of all end user requests for support.
  10. Coordinate the processing and use of the FASTER system for reporting at district and state levels.
  11. Write and prepare memorandums to district staff and management as necessary in support of systems operations and procedures.
  12. Assist with systems implementations.
  13. Assist in the coordination of activities for the implementation of new/updated federal, state, and local district reporting requirements with all levels of district staff and management.
  14. Assist in providing for the security and confidentiality for all district data maintained by the department.
  15. Assist in the correction or entering of data as required.
  16. Perform other duties as assigned.

MINIMUM REQUIREMENTS

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty successfully. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS & ABILITIES

  • Working knowledge of software systems and workstation hardware configurations
  • Ability to understand federal, state, and local district reporting requirements, regulations, and procedures.
  • Ability to communicate effectively with a variety of audiences, orally and in writing, including electronic media
  • Ability to organize, prioritize, manage and carry out duties efficiently and within established timeframes
  • Ability to establish and maintain collaborative working relationships with all stakeholders
  • Broad knowledge of computer systems, including programming and systems operations

EDUCATION, TRAINING & EXPERIENCE

  • High school diploma or equivalent
  • Two (2) years of help desk, data processing, data entry or related experience
  • OR
  • Any equivalent combination of education and experience which provides the required knowledge, skills, and abilities to perform the essential duties and responsibilities of the position

CERTIFICATES, LICENSES & REGISTRATIONS

None

PREFERRED QUALIFICATIONS

  • Associate degree in technology-related field

SUPERVISORY RESPONSIBILITY

None

PHYSICAL REQUIREMENTS

Light Work: Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated as Light Work.

PHYSICAL ACTIVITY

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is required to sit, talk and hear; stand and walk; use hands to finger, handle, or feel; reach with hands and arms. The employee occasionally lifts and/or moves up to 25 pounds. Specific vision ability required by this job includes close vision, distance vision, and the ability to adjust focus.

WORKING CONDITIONS

Indoors and Outdoors: The worker is subject to both environmental conditions. Activities occur inside and outside.

MACHINES, TOOLS, EQUIPMENT

  • General office equipment, including personal computers, fax machines, copiers, telephones, etc.

TERMS OF EMPLOYMENT

Salary and benefits shall be paid consistent with the District’s approved compensation plan. Length of the work year and hours of employment shall be established by the District.

Performance of the job will be evaluated in accordance with provisions of the School Board’s policy on evaluation of personnel.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Pasco County Schools will provide reasonable accommodations to qualified individuals with disabilities to allow them to perform the essential functions of the job when such individuals request an accommodation.

Business Support Specialist;   EST: August 4, 2015 ;   REV: June 22, 2020;   Board Approved: August 5, 2015