Employee Benefits
Employee Assistance Program

The Employee Assistance Program (EAP) is a benefit program intended to ensure a healthy work environment for all staff.  Through a partnership between Pasco County Schools and New Directions (our behavioral care provider), our employees will have access to enhanced services.  These services include counseling and referral for personal or work-related issues, health coaching, legal and financial consultation, and a wealth of on-line resources.

  1. Why does Pasco County Schools need an EAP?
  2. Who can access services through EAP?
  3. How many free counseling services are provided?
  4. Where are counseling services provided?
  5. When are services provided?
  6. What credentials do the counselors have?
  7. What additional services are available through the EAP?
  8. What types of issues can be addressed by the counseling and referral services?
  9. EAP Counselors and Office Locations
  10. What if I just need some information?



Through our partnership with New Directions Behavioral Health,

crisis consultations and referrals are available 24/7/365 by calling


In crisis situations, call 911 or go to your nearest emergency room.


If you feel that you or your family need assistance with these or any other issues,
call New Directions at 800.624.5544

** PCS employees/dependents/retirees can get authorization to initiate services through the 
1-800 624-5544 intake number only - do not attempt to schedule with providers for your initial sessions on the provider websites
or by calling them if you have not completed the intake with New Directions Behavioral Health **


For further information or direct referral to Pasco County Schools local counselor/Clinical Coordinator, call:

Extension 4-2366  | (813) 794-2366  | (352) 524-2366 |  (727) 774-2366


EAP Counselors and Office Locations


Please click here for the list of Providers, Locations, and Information. 

Please click here for the map of Provider Locations. 

Please click here for detailed information about text message therapy through Talkspace.

Please click here for myStrength, "The health club for your mind."



Why does Pasco County Schools need an EAP?

  1. Benefits individuals and families needing help
  2. Improves the health and effectiveness of the organization
  3. Reduces rising medical insurance costs
  4. Reduces sick leave utilization
  5. Increases employee effectiveness and productivity

Who can access services through EAP?

All School Board employees and retirees are eligible for EAP services. Employees may be full or part time, active or on leave.  Services are available for all insurable dependents (spouse or child) of our employees.

How many FREE counseling sessions are provided?

Up to five (5) counseling sessions are available per issue, at no cost, for each employee, retiree, and insurable dependent (spouse or child) of an employee.  If more specialized, intensive services are needed, the employee, retiree or dependent will be connected with the appropriate professional as availble through the behavioral health insurance plan or other resources. Employees enrolled in the District's group medical plan needing longer-term solutions for more serious behavioral health or substance abuse issues, can seamlessly transition to the services provided by New Directions (a part of the Florida Blue network).

At this time, text message therapy and face to face counseling sessions cannot be blended. Members will need to choose the medium that works best for them. For text message therapy, five days per week of texting equals approximately one EAP session. 

Where are counseling services provided?

Counseling services are available in private offices in Dade City, Land O' Lakes, Lutz, New Port Richey, Palm Harbor, Port Richey, Safety Harbor, Spring Hill, Tampa, Tarpon Springs, Wesley Chapel, and Zephyrhills. All locations are totally separate from any school or district campus.

When are services provided?

All EAP providers are individual professionals who schedule appointments according to their office hours.  Most providers offer some appointments during the after school hours and/or on weekends.

What credentials do the counselors have?

All counselors are licensed through the Department of Health. Program, counselors include licensed psychologists, marriage and family therapists, mental health counselors and clinical social workers. Some of the providers are also substance abuse professionals or certified addictions professionals.

What additional services are available through the EAP?

In addition to counseling services, the EAP offers:

  • Legal
  • Financial Consultation - DMCC
  • Healthcare-related Information, Self-assessment, and Educational Guides
  • Work-Life Support (telephonic or online resources)
  • Web-based Family Resources Services
  • Online Health Risk Assessments
  • Interactive EAP website

         Please visit our Wellness Site for more information on the above topics.

What type of issues can be addressed by the counseling and referral services?

  • Maritial and relationship issues
  • Family/Child adjustment issues
  • Job-related stress
  • Stress/Burnout
  • Depression
  • Anxiety/Panic Attacks
  • Alchol/Substance Abuse
  • Eating Disorders
  • Tobacco Addiction
  • Legal Issues
  • Financial Consultation

What if I just need some information?

You will find valuable information at www.ndbh.com.  Your login code is: pasco.  The website has thousands of resources covering a wide range of topics including emotional wellbeing, relationships, health, financial, legal and personal growth.